Incident Reporting

Capture incidents in the moment — not three days later.

Slips, near-misses, equipment failures, guest complaints. FRS365 makes incident reporting fast enough that staff actually do it — with the evidence intact.

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The Problem

The report gets written when the lawyer asks for it.

Memory fades in 48 hours. Photos disappear. Witnesses leave. By the time you’re writing it up, the evidence is already gone.

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Near-misses go unrecorded. Nothing “happened,” so no one fills out a form — until the same near-miss becomes a real incident.
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Reports take 20 minutes on paper. Staff either skip them or rush them. Critical details get left out.
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Patterns are invisible. The same hallway has had three slips in six months — but no one’s connecting the dots.
What You Get

Incidents captured at the speed of a text.

2-minute mobile report

Photos, location, who was involved, what happened — submitted from the phone, on the spot.

Photo & witness capture

Tag witnesses, attach photos, log conditions — while the scene is still fresh.

Confidential routing

Sensitive incidents (HR, guest injury) route to the right manager only. Role-based access by default.

Corrective actions

Every incident spawns a corrective action item assigned to the right owner with a due date.

Pattern detection

Filter by location, type, severity. See the “three slips in the same hallway” before it’s four.

Audit & insurance ready

Export any incident with full timeline, photos, witnesses, and corrective actions in two clicks.

In Practice

How an incident moves through FRS365.

1

Reported on the spot

Staff opens FRS365 on their phone, taps Report Incident, captures photos and details in 2 minutes.

2

Routed & investigated

The right manager gets notified instantly. Investigation, witness statements, and follow-up live on the record.

3

Closed with corrective action

The fix — new signage, training refresher, equipment repair — is assigned, tracked, and verified done.

Why Teams Switch

Risk reduction, not just record-keeping.

Paper incident reports and generic safety apps both miss the point: an incident report is only valuable if it changes what happens next.

Paper Forms & PDFs

  • Written hours or days after the fact
  • Photos rarely attached
  • No corrective action follow-up
  • Patterns invisible until they hurt

FRS365

  • Submitted in 2 minutes from the scene
  • Photos & witnesses captured by default
  • Auto-assigned corrective actions
  • Filter & trend to catch patterns early

The next incident is going to happen. Be ready to capture it.

Start your free trial and we’ll build out your incident workflow — including confidential routing for sensitive reports.

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